According to feedback from IT users, Apple officially notified Chinese authorized service providers: Starting July 30, 2020, Apple Authorized Service Providers (AASP) can no longer directly replace damaged AirPods headsets for customers, but Need to replace the first headset of AirPods. Return to the repair center (RC) for further inspection.

Notify the IT department that this measure is to prevent the replacement of more fake/fake earphones after sales. Prior to this, Apple Store or Apple authorized service providers can directly replace AirPods headsets.